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Frequently asked questions

when would the customer’s cart consider as an abandoned cart?

Each cart would consider as a abandoned cart after the cut-off time passed since adding the product to the cart. The default value for cut-off time is 60 minutes.

How does the abandoned cart plugin sent out the recovery emails?

Our plugin uses the WP-Cron to send the abandoned cart reminder email to customers automatically every 15 minutes. You can also set an external cron scheduler or server cron to send out abandoned cart rest emails.

How to capture a customer’s email address?

Our plugin can capture the customer’s email address as soon as a customer enters it at the checkout page. You can also capture the customer’s email early, as by using the Add-to-cart Email Collection pop-up.

How can I include coupon codes in email remainders?

When you add or edit an email template, it has a “Enter coupon code to add into email” Here you need to enter a coupon code that you have created from WooCommerce > Coupons page. You would also need to add the {{coupon.code}} tag in the Body section of the email template. This will send the same coupon code to all customers.
If you want to send a unique coupon code to each customer, then you need to enable the “Generate unique coupon codes” setting.

How does “Add to cart pop-up” works?

Once the customer clicks on the add to cart button, our plugin opens the pop-up modal for capturing the customer’s email address. To known more about Add to cart pop-up, click here.

How to encourage a customer for providing their email?

You can reward your customer with single use coupon codes and also create urgency among customers to complete their purchase.

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